We believe in giving the best quality of service possible to our Clients and have effective systems in place to ensure that we deliver on our promises.
We use bespoke case management software to enable senior management to monitor the progress of all cases and ensure that they are being dealt with in a timely and proper manner.
We develop bespoke training programs in conjunction with local barristers in order to keep our lawyers fully appraised of new developments in the law. Comprehensive training programs are run on a regular basis for all staff on IT processes and systems.
We set targets and incentivise our staff in relation to quality of service rather than just financial performance. A key part of a lawyer's job is to explain complicated legal rules and procedures to non lawyers in a way that makes it easy for them to understand. Consequently the way we correspond with clients is very important.
We encourage our staff not to use legal jargon and to use plain english wherever possible. All our precedents are reviewed regularly with these aims in mind. All our Clients are sent a quality of service questionnaire on completion of their case.
All completed questionnaires are kept in a database and are analysed by senior management with a view to improving the service we give.